Senior/General Manager/Business Unit Head - Operations - BPO

- Identifying and defining problems related to change the delivery for the wider business

- Gathering, analyzing and tracking business requirements and translating these into business solutions and structures

- Planning and preparing to ensure resources are used efficiently and effectively

- Understanding the critical path for delivery and removing obstacles or roadblocks

- Thinking and acting commercially within the day-to-day operations

- Identifying resourcing gaps and sourcing appropriate resources to close gaps

- Managing performance of individuals and teams against agreed objectives/outputs/ plan

- Building engagement and motivation within a team environment

- Developing activities into a formal roadmap, defining cost, time, quality, scope and resourcing

- Leading at all levels to ensure the right results are achieved, in the right way

Candidate Requirement:

- 12-15 years of experience in managing operation from an ITES Organization

- Excellent communication and inter-personal skills