Senior General Manager - Actuarial - BPO/ITeS

Sr. General Manager - Actuarial(Gurgaon)

BROAD JOB PROFILE :

- The desired candidate will be responsible for providing operational leadership for the APC and achieve client SLA deliverables through operational excellence. The role would be responsible for client relationship, team building and management along with delivery of process goals and implementation of the business objectives.

Job Responsibilities :

- Manage end-to-end operations for Actuarial Production center across modeling and reporting functions, in line with the client AFO strategy

- Manager large, multiple and diverse functional high-performing teams

- Collaborate and partner with client to achieve strategic goals through innovative, state-of-the-art and efficient solutions

- Lead client interactions on behalf of the business unit and facilitate operating units- alignment to committed service standards

- Ensure strategy, structure, staffing, skills, style and processes are synergistic with the objectives / super-ordinate goals

- Responsible for business and people metrics of the unit or functional group (tracking results, trouble shooting, managing and developing)

- Spearhead Quality, Process Excellence and Transformation initiatives for own business

- Mentor functional/department heads and reports, to achieve their development goals

- Help unit leaders actively translate WNS and client values into day to day actions and behaviours

- Empower teams to respond to business / operating issues in a timely manner

- Participate in recruitment at all senior levels to ensure a team with strong customer orientation

- Ensure all people strategies are executed in collaboration and partnership with HR and other support teams

- Build a strong governance model to engage with employees, clients and leadership

- Provide qualified inputs to leadership on diversifications/improvement/expansion projects for the account and their implementation/fruitification into projects

SKILLS REQUIRED & Pre-requites :

Qualification :

- Fully Qualified fellow or Associate fellow as per Actuarial Society's professional certification guidelines, with a total of 13-16 years experience and at least a graduate degree and post graduate

- Proven client management, stakeholder engagement and key account management skills

- Deep understanding of the domain, business processes and off-shore business environment

- Experience in operating with European, NA or Australian clients, preferred

- Experience in independently managing accounts or units with a span of 100+ ftes, is preferred

- Excellent communication, analytical and conceptual skills required

- Excellent Influencing, negotiation and crucial conversation skills required

- Proven team leadership and people management skills (ability to handle large teams)

- Flexible to work in shifts and willing to travel

- Co-ordination and program management skills

Experience : 13 - 16 Years

Annual Salary : 75 Lpa(including variable) INR

Work Location : Gurgaon, Haryana, India