Senior Facilities Manager - BPO

JD-

- Primary customer interface and Real Estate & Facilities Site Lead working in close liaison with business teams, Global Procurement, Finance, All external vendors, Global Travel, Physical security functions and the Building Landlord teams.

- Ownership of managing multiple sites across India and be a one point contact for all real estate and facilities requirement for business.

- Lead/Program Manage and support expansion projects by working in close co-ordination with Business and peer group team like IT, security, procurement teams. Lead schedule, cost and quality adherence efforts for the expansion projects.

- Act as POC for design and specifications with the relevant stakeholders in order to drive solutions necessary for running operations optimally.

- Ensure supervision and management of the vendors delivering the facilities, transport, new project build out, housekeeping, M&E services etc.

- Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets.

- Influence the technical, commercial terms and conditions, operational scope and service level for annual maintenance contracts. Drive projects that shall generate savings in areas such as energy, resources consumption and cost of maintenance operations. Identify action plans and drive closure working with finance, operations and other partners.

- Advise senior management and finance on future maintenance (Opex budgets at least yearly. Plan for CAPEX for both refurbishment/replacement of assets and addition of new capacity.

- Review the performance of Facility management vendor from time to time and establish strong KPI for measurement of performance delivery.

- Co-ordinate small and medium projects management for renovation and fit outs (refurbishment).

- Working with HR, Legal and finance ensure that all sites are compliant with all regulatory and statutory requirements in the areas of security and safety.

- Closely wok with Security and establish a robust audit and vigilance mechanism in order to ensure compliance to GSO policies.

- Conduct quarterly audits for the facility. Document findings and drive / assist action plans for prompt closure.

Preferred Qualifications:

Someone strong in OPEX/CAPEX management, vendor relations and management.

Supporting education like PGDFM etc.. and experience of setting up facilities.

Should have handled 3 to 4 managers reporting directly at-least

Graduate/Post Graduate in any discipline preferably from recognized university.

Preferred background work experience in administration, facilities, real estate of having worked with Large IT / ITES / BPO companies.

Overall experience 12+ years, of which atleast 5 years in independently managing this function

Having managed large teams of more than 20 to 30 outsourced employees + 1500 employees facilities management