Senior Executive - Customer Service - Logistics Industry

- Excellence in Customer Service & Multiple account handling

- Process Implementation & KPI monitoring

- Exception management

- Performance Data analysis

- Team management

- Supervise and handle multiple accounts

- Monitor KPI and implement/redefine process to ensure organizational service standards.

- Develop and maintain relationships with Carriers, Customers, Vendors, Buying Agents, Apll Operations, Customs brokers etc.

- Flair to learn and attain in-depth knowledge on processes.

- Evaluate teams performance, identify weak areas and support for improvement.

- Training new recruits on overall process and system.

- Co-ordinate with overseas leads to resolve/troubleshoot on account / service issues.

- Workload monitoring and redistribution.

- Monitor service provider pay outs and account receivables.

- Grow first mile business with existing exporter base.

Experiences: Minimum of 4 years in Shipping/ Logistics Industry, Import/Export department, air/ocean transportation/ Logistics or Supply chain service provider

Skills Sets:

- Self driven and motivated

- Capable of working with multiple Teams

- Excellent interpersonal and communication skills

- Professional with positive self-image

- Possess Customer Service mindset and passion for service excellence

- Technology savvy with good hands on experience in MS office, ERP systems

- Ability to work under pressure

- Ability to work flexible hours

- Problem solving skills

- Action Oriented - Drives for Results

- Dealing with ambiguity

- Ability to Multi-task

- Ability & passion to coach & train staff

Salary offered: 10 - 11 LPA