Title: Senior Executive - Credit Operations
Location: Onsite
Type: Full Time
Job description
- Customer Service - TAT Tokens customer complaints and NSR/SR closure Management
- Daily cash collection / updating and deposition Checking and updating agency/branch walk-in collection
- Cross selling the insurance and other products to walk in customers Cash Customer Service /NPS and Audit Queries Service branch maintenance and control
- Consistent increase in penetration of CDM/Kiosk
- Manage escalations with teams (Centralize/HO) for end to end resolution
- Petty cash management
- Maintain minimal errors in audit report published by HO
- Understanding of cash customer service related processes and policies
- Graduate/Post graduate fresher/with experience Ability to work independently and towards deadlines
- Effective oral and written communication skills
- Customer Relationship and Services: Interacting with external customers and internal customers and addressing their queries, requests and complaints.
- New Business Processing: Handling end to end New business processing
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