Senior Division Leader/Senior Delivery Manager - BPO

- Lead 200+ member teams in achieving process KPIs and productivity targets

- Take accountability of business outcomes associated with the process

- Manage transitioning in of new processes from other locations

- Manage operational risk and maintain business continuity plans for the process

- Develop strong working relationship globally with stakeholders and influence business outcomes

- Drive change, scout for global best practices in operations management and look to implement the same.

- Take responsibility for recruiting talented members in the team

- Foster high levels of employee engagement and retention, develop future managers