Senior Director - Training - Insurance

We are seeking a Senior Director - Training Leader (predominantly into Insurance in last 2 years) who holds experience in Process/Product Training who can cater to Sutherland's clients based out in US and directly communicate and draft training process.

Job Location: Bangalore

POSITION SUMMARY:

The Training leader is responsible for the following areas:

1. Delivery of effective end to end training and learning services:

- Owns and is responsible for account(s) wide end to end learning services for programs and clients, single

point of contact and chief decision maker for Consultant Learning within the geography

- Responsible for the entire end to end training process (pre-hire, new hire training , ongoing training and

learning, knowledge management) and the performance results and outcomes from them

- Owns in-class attrition and training throughout through driving an effective classroom, nesting and ongoing training experience.

- Responsible for training recovery efforts for program enrolled PIP through effective training needs and root cause analysis and deployment of multiple learning solutions to address gaps identified

- Responsible for managing client relationships and the consistency of communication between Sutherland and key client contacts for the training/learning organization

- Owns deployment of standard CLS COE processes (and customizations as needed) - including process design, inventory and change management. Owns deployment of CLS technology and infrastructure within the geography.

2. People and Resource Management:

- Plan and enable effective delivery to client headcount demands across the country/geo, including new hire training, nesting, update management and ongoing training/learning through effective forecasting of required training personnel and activity

- Responsible for all training personnel within the geography, including performance management, career development, and ongoing learner

- Responsible for all training infrastructure (physical and technology) within the country - forecasts potential growth and makes decisions on appropriate investments needed to scale accordingly.

3. Strategic Growth, Expansion and Talent Development:

- Partners with global (business development, client services, country leadership, global expansion, among others) and local teams on strategic growth and expansion in within the country/geo, represents the department in all sales and new client acquisition forums for the country/geo

- Owns partnerships with local universities/colleges, government units, industry bodies and vendor partners to drive talent building initiatives to improve talent pipeline and quality

- Drives deployment of key initiatives to drive alternative learning methodology (e-learning, virtual learning) and improves talent capability through certification programs, domain learning paths and other capability creation and development programs.

PRINCIPAL ACCOUNTABILITIES:

- Plans, project management, execute and ensures effective training delivery (New Hire + Ongoing) for account(s) globally.

- Proactively engages and manages the client relationship for all programs onsite; manages all critical client communication, requests, and demands.

- Partners with all internal clients and partners to support revenue growth and demands for the clients.

- Represent training in all relevant strategic and tactical forums; internal and external.

- Ensures consistency and high quality of training delivery across all sites within the geo/country

- Conducts and leads detailed gaps and needs analysis and post-training assessment initiatives for the program.

- Proactively seeks to improve Training Delivery for the client via content, context, and curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.

- Plans and conducts detailed performance and compliance-to-plans reviews with all the relevant Site Training Managers/Region or Geo Leaders of Training.

- Partners with Business Managers/Directors to determine needs and priorities within the business units and sites.

- Collate, Audit, and report out all client related billable/non-billable reports and any and every other reporting requirements - via Training Coordinators

- Lead special projects or new business developments that require specialized training attention.

- Maintain updated hiring and resource planners for all the sites for the enterprise. Participate, facilitate, and contribute to all growth-related initiatives.

- Ensure consistency of training design, delivery and execution basis exiting client agreements; proactively provide client with relevant feedback, suggestions, and best practices to improve results.

- Create and report business information and metrics as mandated.

- Always ensure updated knowledge of the program with self.

- Partner and communicate internally as required.