Senior Director/Global Head - Operations Excellence - IT Infra

Salary offered: 20 - 30 LPA

Role: Global Head of Operations Excellence

Location: Bangalore

Reporting to: Sr VP Global Operations

Role Overview:

The position will be head of the Operations Excellence function for the organization globally.

Key driver for business excellence implementation - includes enterprise level processes for leadership, governance and societal responsibilities, strategy development, strategy implementation, customer focus, measurement, analysis and improvement of organizational performance, knowledge management, information technology and operations

Key Responsibilities:

- Overseeing the ongoing management of operations excellence function consisting of transition management, performance metrics management, portfolio / program management and knowledge management to ensure consistent quality of deliverables

- Managing overall operations for executing implementation projects involving scoping, planning, requirement & gap analysis including interfacing needs, resource mobilization, etc.

- Identifying & developing potential migration framework in line with the guidelines for improving operational efficiencies

- Driving best in class certifications

- Performing efficient program management by tracking projects with respect to time & cost over-runs and value realization to ensure timely execution of projects within the budget

- Driving compliance to client contractual & regulatory requirements

- Ensuring that best practices and lessons learned are documented and shared appropriately across delivery teams and other functional units

- Assuring effective project control & IT governance is established / maintained through appropriate frameworks, templates, procedures, etc.

- Ascertaining timely and effective communication and working cross-functionally with various business stakeholders

- Driving improvement of the overall change process, procedures and methods by identifying opportunities for improvement in project methods and supporting tools and process

Desired Skills and Experience:

- IT professional with 15+ years of experience in Technology Services domain, strong understanding of the infrastructure services and performed strategic leadership roles

- Experience of working with customers of Fortune 500 companies, across various verticals

- Sound knowledge of Six Sigma & Lean Tools, and Expertise in data analysis using advanced Statistical and Analytics soft ware

- Strong Analytical/Problem solving skills

- Strong Communication skills and ability to confidently communicate a point of view

- Well versed with the industry dynamics and knowledgeable about emerging trends

- Strong experience in team management and people development.

Educational Qualifications:

- Bachelors or Masters degree in Engineering from a premier institute. A post graduate qualification in Management from a premier institute will be an added advantage.