Senior Director/Director - Process Training - BPO/ITeS

Role : Sr. Director / Director - Process Training ( BPO / ITeS Industry)

Location : Mumbai / Pune

Job Description :

Lead the training team(s) to enable the business(s) with cutting-edge knowledge management practices to help meet & exceed business goals.

Primary Duties & Responsibilities:

- Develop and lead a team of highly competent training professionals delivering the best of training experiences to the business.

- Drive Training efficiency and effectiveness through the Training Metrics. Plan, execute and monitor all training & development interventions to enhance team and operational excellence.

- Be the Practice and Thought leader for cutting edge solutions to drive business performance improvement.

- Drive strategy for content management and instructional design with the latest technology and practices to stay ahead of the competition

- Establish and drive ROI for learning investment in people and value delivered to business.

- Be the ambassador for latest & innovative practices and technology and implement the best practices.

- Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients

Experience & Qualification:

- Graduates/ Post Graduate with minimum 15 +yrs. with minimum 8 yrs. experience in leading Training in multi-client, multi-geo in BPO / ITeS Industry

- Experience in training automation/digitalization

- Knowledge & experience of Six Sigma, Agile methodology & demonstrate a digital mindset

- Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes

- Should have worked on Articulate / Captivate or any other Tool used for Preparing / Digitization of Training Modules