Senior Director/Director - Human Resources - BPO/ITeS

Role : Sr. Director / Director - Human Resources ( India HR Head) - BPO/ITeS

Location : Mumbai

The Individual will manage End to End HR (ie, HRBP, HR Operations, OD, L&D, ER, C&B) for Multiple Delivery Centers ( Across India) as the India HR Head

Key Responsibilities :

- Assist in developing corporate plans for a variety of HR matters such as C&B, L&D, R&R, Employee engagement & Retention, Employee Relations, HR Operations, Health & Safety

- Assist in evolving short and mid-term organization strategies, and act as change agent

- Responsible for all HR processes, workflows, systems, employee communication, and policies

- Create and manage talent strategies for performance management, staffing and career progression

- Designing and administering most relevant and reasonably Compensation Strategy and Employee Benefit plans to attract industry talent

- Monitor adherence and adoption of internal policies and HR systems by larger organization

- Manage and responsible for HR Budgets creation and utilization linked to outcomes

- Report to senior management by analyzing data and using HR metrics

- Ensuring compliance on regulations and liaise with legal counsel on complex matters

- Managing and mentoring soft skill training for all cadres and leadership development programs for grooming breed of potential leaders

- Ensure succession plan for critical roles across organization and identifying potential leaders

- Effective communication network across organization and employee grievance redressal mechanism

- Lead the HR team to enhance their competencies and provide the necessary guidance

Education Qualification and Work Experience :

- MBA / PG in HR with 14 to 22 Yrs experience in HR

- Managed multiple delivery centers across India and End to End HR (ie, HRBP, HR Operations, OD, L&D, ER, C&B)

- Should have experience in managing Large Workforces ( Min 1500+ )

- Looking at candidates who have experience of Managing HR for ITeS / BPO / KPO Organisations.