Senior Director - Digital Transformation - IT Support & Services

Industry - IT

Category - IT & Systems

Job Type - Permanent

Job Description




- Transform and drive modern digital workplace experience for 100000+ global users.




- Own the asset management, software packaging and software distribution services, including automation and modernization of the service


Client Details

Our client is a global technology company - an American multinational and a leading player in the industry they operate. With an employee base of 100000+ globally - they are now hiring for the Head - Digital transformation for IT Support and Services.

Description

Reporting directly to the Head of Infrastructure you will be responsible to

- Ensuring optimal user experience for collaboration services across the organization. Drive modern digital workplace experience for users.




- Drive client laptop security compliance and own the patching and security policies are applied on client devices. Measure, monitor and drive corrective steps for security compliance related KPI's.




- Own the asset management, software packaging and software distribution services, including automation and modernization of the service.




- Develop and negotiate preferred information technology vendor contracts and manage key vendor relationships.




- Serve as Sponsor and/or Owner, as appropriate, for technology projects and initiatives within areas of accountability.




- Define, measure and monitor the collaboration services, continuously innovate to provide seamless and modern experience.




- Monitor compliance for client devices and drive corrective actions.




- Ensure efficient, smooth, and automated software distribution on client devices through modern tools and processes.




- Creating awareness and manage to completion those issues that are not yet incidents but might become incidents in the future, impacting critical systems.




- Designs, implements, maintains, and operates departmental Service Level Agreements, Operating Level Agreements, and associated KPIs.

Profile

- Minimum 14 years of experience in leading technical teams in Collaboration/End User Computing functions (design validation)




- Minimum 8 years of experience in hands on technical management experience in at least one of the following disciplines: Network, Server, Storage, VDI, or Security.




- Experience in digital transformation of end user IT support and services including asset management




- Bachelor's Degree in Computer Science, Business Management, or IS




- Preferably a master's degree in Information Services.

Job Offer

- Opportunity to contribute to the growth story of a leading organization




- Excellent learning opportunities and remuneration for the right candidate

To apply online please click the 'Apply' button below.




For a confidential discussion about this role please contact Jyoti Agrawal on + 91 080 6826 6822.

The Apply Button will redirect you to website. Please apply there as well.