Senior Director - Digital Transformation & Automation - eCommerce

What You Will Do :

- Hands on Director of Automation and Digital Transformation, you will lead the transformation of operations through technology by leveraging your knowledge and curiosity of current and future digital technologies.

- Support business opportunities that bring innovative technology solutions to internal teams and customers.

- Drive workshops, provide solution and technical architect support to internal teams and sales teams in the sales process

- Analyze processes, identify automation opportunities, define value propositions, re-engineer processes to improve automation potential and recommend process automation approach/strategy using RPA, ML, cloud, and other automation methods and tools

- Develop and document as-is process description and future automated process description and roadmap

- Conduct High-Level Assessments and establish a roadmap and develop high-level project plans for implementation projects

- Have exposure to wide variety of technology problems and their solutions and use that to drive the adoption of best practices around coding, design, quality, and performance in the team

- Hands on experience with RPA and automation technologies

- Provides continuous advice and oversight during project delivery

- Guide teams and clients through technology transformations to help clients build, transform and operationalize Digital IT capabilities into the new breed of customer experience-based on their business models.

- Define and implement: Automation Robotics, AI, multi-speed IT, agile approaches, lightweight architectures, DevOps, API and/or Cloud platform capabilities.

Preferred Qualifications :

- Passion for and commercial experience in some technology trends e.g. RPA, AI, Mobility, Cloud, Digital, Collaboration Tools, ML, NLP etc

- Develop and manage vendor relationships

- Assist in managing resources and budget on client projects while assisting and driving the team by providing oversight.

- Experience identifying a clients high-level business needs and leading the creation of detailed functional specs and other documentation, such as requirement traceability matrices, work-flow diagrams and use-cases.

- Intellectual capacity to develop creative and breakthrough solutions.

- Exceptional interpersonal skills with the ability to anticipate, understand and respond to user and Client needs shaping the behavior in accordance to the situation.

- Collaboration, team orientation, and stewardship.

- An ability to articulate and clearly communicate complex problems and solutions in a simple and logical manner.

- Experience working through organizational change, developing and implementing creative solutions.

- Strong analytical skills and the ability to provide clarity to complex issues and synthesize large amounts of information.

- Insights on key methodologies, approaches and market trends in the industry.

Basic Qualifications :

- Bachelor's Degree.

- 5+ years of experience leading and managing project teams

- 3+ years of relevant BPO, IT Transformational process consulting or industry experience

- 2-3 years of experience in Robotic Process Automations with one of the markets leading RPA platforms: UI Path Blue Prism, Automation Anywhere, NICE, Pegasystems, Redwood, Softomotive, WorkFusion, EdgeVerve Systems.

- Demonstrated expertise with full life cycle analytics or systems integration engagements across strategy, design, and implementation

- Ability to travel when necessary

- Ability to work independently, manage and execute small engagements or parts of large engagements

- Strong oral and written communication skills, including presentation skills

- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment