Senior Digital Business Partner

Job Purpose:

- Manage Mumbai IT Operations in alignment with corporate IT policies, ensuring vendor management, IT security, compliance, and governance to meet business needs.

- Strategize and implement digitalization opportunities through stakeholder management, reporting directly to the department head.

Key Accountabilities:

Digitalization Strategy (60%):

- Act as a thought partner to develop a continuous roadmap for digitalization using AI, process mining, BI engines, RPA, and automation.

- Focus on data governance, business process management, automated workflows, and adoption of digital practices such as low-code/no-code tools.

Emerging Technology Focus (40%):

- Leverage AI for predictive decision support (e.g., pricing, attrition), AR/VR, and co-bot solutions.

- Collaborate with other Digital Business Partners to share knowledge and best practices.

Solution Design and Implementation:

- Work with business stakeholders to understand problems and design solutions using presentations and scenarios.

- Provide expertise in machine learning and emerging technology practices.

- Lead peer review discussions and influence decision-making.

Execution and Deployment:

- Develop Proof of Concepts (POCs) and Minimum Viable Products (MVPs), guiding them to deployment.

- Ensure solutions are secure, scalable, and reliable.

Collaboration and Knowledge Sharing:

- Facilitate cross-functional sharing of ideas and best practices.

- Drive workshops and co-development processes for automation.

Key Performance Indicators (KPIs):

- Development of long-term digital strategies and automation roadmaps.

- Generation of ideas for digital applications and process automation.

- Conducting workshops and driving 100% adoption of digital tools.

- Promoting best practices in automation.

External and Internal Interactions:

External: Technology vendors (when necessary).

Internal: Engage with stakeholders across departments such as Finance, HR, Legal, and Innovex.

Financial and Other Dimensions:

- Identify use cases with high financial impact and improve organizational execution speed.

- Serve as an individual contributor influencing relationships without direct reporting authority.

Qualifications:

Education: Bachelor's degree in Science/Engineering/Commerce with an MBA from a reputed institute.

Certifications: Digital/AI certifications preferred.

Experience Requirements:

- 8-12 years of relevant experience in digital transformation with large corporations, MNCs, or consulting firms.

- Proven exposure to AI, process mining, BI engines, and automation technologies.

- Ability to influence decisions and lead discussions, working independently and collaboratively.

Competencies:

- Networking and stakeholder management

- Personal effectiveness and team influence

- Problem-solving and strategic orientation

- Capability building and social awareness

- Planning, decision-making, and execution