Senior Digital & AI Solutions Lead - Presales

Join us as a Senior Digital & AI Solutions Lead to drive innovative AI-powered customer experience (CX) solutions in the contact center space. Lead technical strategy, collaborate with clients, and shape the future of AI in CX.

Responsibilities:

- Lead digital transformation with AI solutions (Conversational AI, Smart Agent Assist, Knowledge Assist).

- Manage client IT teams and ensure seamless integration into their ecosystem.

- Engage with clients to understand technical needs and deliver tailored solutions.

- Partner with Sales to create winning strategies and prepare technical proposals.

- Build long-term customer relationships and provide ongoing technical support.

Qualifications:

- Proven experience in technical pre-sales or leadership roles.

- Strong understanding of AI & CX technologies.

- Excellent communication and presentation skills for both technical and non-technical audiences.

Ready to lead the future of AI in CX?