Senior Client Relationship Manager/Accounts Manager - IT Staffing

Senior Client Relationship Manager /Accounts Manager (IT Staffing)

- Responsible for engaging with key customers by building and preserving trusting relationships.

- You will constantly identify opportunities to grow the customer base and build positive relationships with new clients.

- You should also be strategic and analytical in finding solutions to problems to ensure maximum client satisfaction.

Key Responsibilities:

- Establish a systematic process for Client outreach and relationship management.

- Build and develop commercial and strategic relationships with our key targeted Clients

- Work with other teams internal to the organisation to ensure that Alliance and Partnership/ client goals are synchronised with organisational goals.

- Encourage and supervise any collaborations with partner/client brands.

- Negotiate deals with Clients that benefit the company

- Work in liaison with the sales and marketing team to understand current market trends and build relationships accordingly.

- Strategize newer ways to grow current partnerships.

- Comfortable with handling basic technical issues and concepts.

- Maintaining the data - Account flow on daily report (Account of sales relationship with clients )

- Resolve customer complaints quickly and efficiently.

- Understand key customer individual needs and addressing these.

- Conduct business reviews using CRM programmes.

- Know your competition and strategies accordingly.

Qualification And Experience:

1. 10+ Years of Solid experience with a customer contact / customer delivery environment in a ITES/IT Industry.

2. Superior customer/member service ethic

3. Superior interpersonal skills; excellent written & oral communication skills

4. Strong experience of working and managing to KPI targets/SLAs; working to milestones and deadlines, reporting progress & dealing with change requests

5. Superior product knowledge.

6. A team player with leadership skills.

7. Maintain a positive attitude focussed on customer satisfaction.

8. Good operational knowledge of MS-Excel (Graphs, pivot, charts etc.)

9. Ability to perform in stressful & volatile situations

10. Excellent communication and analytical Skills

Remuneration:

An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader

Contact Person :

RAJAN
Perfect Placer
Mobile : 8368469496