The Purpose of This Role :
- Translate Company's Account's strategy, into plans and provide direction/ leadership in order to deliver strategic and business objectives.
- Responsible for revenue and margin targets for accounts assigned to Client Partner/ Sr. Client Manager.
- End to end ownership on new/existing business proposals right from RFI/RFP/RFQ responses till MSA/SOW execution.
- Build and maintain relationships with key business and technology stakeholders to ensure timely delivery of products/services.
- Responsible for account landscaping, stakeholder mapping, relationship management, customer advocacy and strategic quarterly reviews with customers.
- Publish and track monthly business forecasts along with contingency plan in case of revenue shortfall.
- Accountable for billing efficiency, utilization targets and resource fulfilment.
- Able to achieve customer satisfaction scores/targets.
- Motivate and develop high capability professionals to successfully build an excellent team
- Ensure succession plans in place for key roles and develop plans to avoid single points of dependency.
- Ensure that the team fully understands the requirements & deliverables, meets deadlines and prioritizes engineering tasks
- Provide robust technical recommendations in order to provide solutions which have a significant impact on business performance in the short and longer term, exploiting opportunities and mitigating risk.
- Ensure all projects of work are appropriately assessed, designed, planned, resourced, scheduled and delivered in a timely and cost effective manner in order to ensure best value for customer
- Develop budget and resource plans for department to ensure business objectives are delivered in accordance with financial and performance targets.
- Identify, assess and manage risk for an area to ensure operational technology risks are mitigated and technology performance is maintained.
- Build the capability of the team, own and drive account and organization goals and objectives
- Through effective recruitment, performance management and training ensure that the team is well equipped for additional challenges. Build a culture of people excellence
Value you will Deliver :
- Achieve top line and bottom line targets for the account
- Delivery of short term and long term plans for the account
- Create an organizational design that supports account vision
- Reduce voluntary attrition to 10% or less
- Formal engagement plan for liaising with key senior customer stakeholders
- Fully collaborate with the India leadership team on all activities as well as solicit support on activities undertaken
- Lead and influence an engaged and effective workforce and that is fully integrated with Company Vision
Our Ideal Candidate comes with:
- Overall experience 15-25 years managing product engineering accounts and offshore development centers working closely with global teams.
- Experience includes at least 3 years experience in independent account ownership.
Technical/ Functional Competency :
- IT Software Development, Digital Solutions, Digital Transformation background are mandatory.
- Basic understanding of technology & of software development methodologies especially as relating to developing custom software for customers
- A proven and consistent track record of meeting revenue targets.
Behavioural Competency :
- Strong interpersonal communication skills
- Ability to lead initiatives and people toward common goals.
- Working knowledge of systems infrastructure
- Excellent oral and written communication, presentation, and analytical skills
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