Responsible for conducting analytics from Quality perspective on overall parameter for phone Banking  Leading a team of Data Analyst to identify areas of improvement in terms of Operational Parameters like AHT, Adherence, Call Volume Deviations  Initiate quality projects for improvement on overall performance at Process, System, Individual delivery level  Create a robust reporting data base and analytics structure   Process Improvement  Process Set up  Responsible for P&L of process.  Good understanding of Voice, Non Voice Process  Should have worked in captive or shared services of Banking industry.  Job Specification: (Prerequisites)  - Knowledge of Call center operations   - Have experience in running quality projects in large set ups.  - Six Sigma certified  Salary Range: 15 - 25 LPA

Hyderabad

Senior Chief Manager - Voice Process - Six Sigma Certified - BPO 

Senior Chief Manager - Voice Process - Six Sigma Certified - BPO  ,Job Description for Senior Chief Manager - Voice Process - Six Sigma Certified - BPO  in Maven Workforce in  Hyderabad for (15-20) years of experience. Apply Now!

Job Description for Senior Chief Manager - Voice Process - Six Sigma Certified - BPO  in Maven Workforce in  Hyderabad for (15-20) years of experience. Apply Now!