Senior Business Analyst - Salesforce/CRM

Global IT & Consulting up requires Sr Business Analyst) (Sales Force & CRM)- Bangalore

- One of our client a leading IT consulting MNC and technology firm head quatered in US, Which define success as achieving exceptional results that have a lasting impact on businesses of our clients. Our clients choose us because we partner with them to share their risks and headaches on day to day operations.

- It is building an Revolutionize the Digitization and Rationalization of Complex Unstructured Data and Events, that are Critical to Client businesses as Fin-Tech disruption along with Partner.

- We are looking for Sr Business Analyst (Salesforce & CRM) for our client office in Bangalore .

PFB the details :

1) Client - IT & Consulting MNC

2) Location- Bangalore

3) Position- Sr Business Analyst ( Sales Force & Cloud solutions)

4) Experience-5- 10 years of relevant experience

JD is as follows-

Responsibilities :

Location : Bangalore

Here is the JD for your reference :

- Experience in Implemention of salesforce.com

- Over 5 years experience as a Functiinal consultant

- Experience in delivery projects on CRM Domain

- Exposure on Mktg cloud & Mktg campaigns

- Experience in Customer service automation

- Experience on Agile metholdolgy

- Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.

- Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.

- Experience on CPQ implementation

- Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.

- Worked towards preparation of requirements management plan, business and functional requirement documents.

- Created data flow diagrams and process flow diagrams to facilitate better system understanding.

- Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.

- Created new custom objects, assigned fields, designed page layouts, custom tabs and components.

- Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.

- Designed different custom dashboards for various user groups based on their business functionalities and needs.

- Created and deployed several reports for different user profiles based on the need in the organization.

- Designed various types of email templates for auto response to customers.

If the position interests you kindly share your CV with following details :

Current ctc & notice period

Expectation

Puneesh- 9548238406