Senior Business Analyst - Mortgage System - IT

Senior Business Analyst - IT, Mortgage Systems

- Phoebus is the mortgage servicing software system used by OSB.

- The Phoebus Business Analyst will work very closely with Phoebus Project Team and business users(both in India and UK) to raise any development requirements or co-ordinate closure of tickets for the Phoebus system via JIRA tool that require the third party software suppliers input.

- The job role requires the person to visit OSB Headquarters for shorter duration's based on business requirements.

Responsibilities :

- To closely support the Phoebus Project Manager by helping to facilitate and gather quarterly Phoebus release requirements for development within the agreed timelines and liaison with third party vendor, Phoebus software towards timely delivery.

- Work closely with the rest of Phoebus Project Team members for UAT and System testing. This group should be aligned to support business requirements with high quality test results leading to delivery of good quality work flows and applications.

- Design and development workflows / processes using OSB process automation tools like Phoebus and follow the standards agreed / maintained by OSB Business Process Innovation team.

- Analyse, design and undertake maintenance of existing workflows and processes upon request from stakeholders, end users and follow the standards agreed / maintained by OSB Business Process Innovation team.

- Identify and understand business requirements from participants in the mortgage product design process.

- Build and manage system test of new products & maintain the existing products database.

- Liaise with the UAT test team to ensure that the product set meets business requirements.

- Assist with product deployment through the development, testing and live environments.

- Awareness and understanding of the Phoebus servicing system relating to products i.e. retention products, light referb, ex-pats etc.

- Manage deployment of the solutions into production.

- Undertake business analysis as required to be fulfilled by the supplier.

- Develop a skillset to write business rules within Phoebus.

- Develop a skillset to undertake document management in Phoebus.

- Deliver all documentation and status reporting required by suppliers and stakeholders.

- Ensure that test, assurance, security and quality controls are built into plans.

- Provide project management within the delivery process, liaising with internal departments and suppliers as required.

- Support and enhance the solutions delivered once in production.

- Provide overall support to the application as submitted to the IT team via Support desk tickets or direct requests from the UK based Phoebus team e.g. adding new staff and changing permissions within the application.

- Identify and resolve issues.

- Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

Experience :

- 6 plus years of business analyst experience in working within the mortgage/banking/finance industry is essential.

- Experience at working independently and communicating at all levels both technical and non-technical is essential.

- Previous experience in designing and developing frameworks is essential.

- Previous experience working with Phoebus servicing systems is desirable.

Knowledge :

- Knowledge in ITIL and SDLC process is essential.

- Basic knowledge in SQL is essential.

- An ideal candidate will have knowledge on JIRA, MS Visio and MS Projects and any similar tools.

- Knowledge in Automation tools e.g. TIBCO, PEGA is desirable.

- Should have excellent communication skills

- Should have worked on a client support model.

Qualifications :

- Should be minimum graduate (B.E), a technical degree/diploma in computer/IT will be preferred.