Senior Business Analyst - BFSI

Global Transformation Senior Business Analysts shape and lead initiation activities and operating model definition and are at the centre of how Global Transformation delivers and embeds change working with our delivery partners. Primarily, the Senior Business Analyst will be responsible for managing and executing the analysis activity within one or more of the priority programmes.

Senior Business Analyst's will also oversee Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. They are also ultimately responsible for the Implementation

- Identifies and analyses complex problems involving the wider team; generates feasible and creative solutions considering all aspects and consequences; leads brainstorming meetings to discuss and/or resolve problems

- Questions current state and facilitates stakeholders to identify opportunities for improvement

- Uses understanding of the Group's strategy, strengths, weaknesses and the external marketplace, to inform business decisions and create competitive advantage

- Understands different mind-sets and analyses options to develop implementable solutions

- Exhibits high energy, understands issues within team and galvanises others to achieve goals

- Gains a clear understanding of others' point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involved

- Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.

Operational Performance:

- Coordinates requirements gathering, documentation, prioritisation and traceability working with multiple programme teams and senior stakeholders. Works with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners.

- Challenges requirements and designs detailed, innovative business solutions to realise agreed business requirements

- Supports the business and functions in assessing current state operating model and translating strategy into target operating models, considering the impacts on customers, products/services, organisation, people, process, technology and other key factors. Supports Global Transformation Business Architects in more complex or global architecture projects. Supports the impact assessment of new change on operating model.

- Document and develop targeted benefits for a change intervention

- Utilises financial skills to develop a high level business case, considering investment and high level benefits

- Architects complex, large-scale (e.g. multiple market/ multiple programme) change solutions, detailing all elements of the change journey and audience impacts

- Leads change implementation activities, providing steering and guidance to the team and regular updates to stakeholders

- Leads end-to-end change journey and validates mitigation plans

- Defines, shapes and recommends creative solutions options, weighing risk/reward

- Manages re-engineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)

Capability and People Development:

- Manages a cross-functional/cross-cultural team and the performance of individuals/teams against performance objectives and plans

- Manages and endorses team engagement initiatives, fostering an environment which encourages learning and collaboration to build a sense of community

- Creates environments where only the best will do and high standards are expected, regularly achieved and appropriately rewarded; encourages and supports continual improvements within the team based on ongoing feedback

- Develops a network of professional relationships (within Global Transformation and with delivery partners) to improve collaborative working and encourage openness - sharing ideas, information and collateral

- Encourages individuals to network and collaborate with colleagues beyond their own business areas and/or the Group to shape change and benefit the business and its customers

- Support the PMO and Consulting Leadership team with supply management / resourcing pipeline and scheduling. Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience

What you will need to succeed in the role: (Minimum Qualification and Skills Required)

Knowledge

- Expert knowledge of Global Transformation Business Transformation Frameworks, Agile methodologies and best practice techniques

- A thorough understanding of the purpose, values, culture and fundamentals of Global Transformation

- Very strong knowledge of the external environment - regulatory, political, competitors etc.

- Re-engineering knowledge

- Advanced Business analysis, requirements gathering and design techniques

- Advanced Change management and implementation management techniques and approaches

Experience

- Proven track record as an outstanding analyst or consultant

- Overall financial services industry knowledge with specific functional expertise

- Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, Operations and technology focused projects

- Experience of business case development and a sound understanding of how design enablers underpin business benefits

- Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).

- Excellent communication, inter-personal and negotiating skills

- Excellent decision making and problem solving ability

- Advanced judgmental skills to identify and resolve problems

- Experience of managing large teams and resources located remotely

- Ability to motivate and lead people, employing appropriate management styles

- Proven ability to work across regions whilst maintaining a global perspective

- Proven ability to work with senior stakeholders and sponsors

- Strong understanding of Payment domain (cross border, domestic payments, SWIFT messages, ISO20022)

- Experience/understanding of payments operations across various stages like payment initiation, validation, sanctions, processing, post processing

- Experience in implementing strategic payment solution- design, Innovation and implementation.

- Experience in both Waterfall and Agile