Senior Associate - Transition Manager

Responsible Transition Project Management and Governance, ensuring highest level of quality is delivered to our Stake Holders and ensuring complete coverage of scenarios for all required implementations.

Key Duties & Responsibilities - 

- Own the end to end transitions solution/project with business partner covering enablement, controls framework and contract support.

- Participate in strategy discussion and contribute towards any new business /change in existing business plans.

- Partner with divisional leadership, helping them de-risk the portfolio and provide Risk transparency.

- Prepare Transitions updates/reports at various levels of governance.

- Advise/contribute to any new organization level program initiatives.

- Provide direction for internal transition transformation initiatives.

- Build connect with business leaders and understand their perspective which can be translated into project management.

- Present Transitions update in various management meetings.

- Connect with various control functions to streamline current processes and plan for any future reg./other changes .

- Seamless execution of Book of Work ensuring adherence to Transitions Methodology, delivering on the location Footprint Target Strategy.

- Suctioning for projects that entail migrations to new platforms.

- Ensure Strict Governance during migrations of roles across locations.

- Partner in reviewing the Governance framework owing to changes in the business and regulatory environment and other streams.

- Facilitate a data-driven, statistical approach to problem solving, including gathering, analyzing and reporting data.

- Gain expertise in the various transitions related platforms to understand the data flow, leakages, risks and resolution.

Management/Leadership Responsibility:

- Manage & provide oversight to team members and be accountable for their respective portfolios.

- Ensure performance is closely monitored and that issues are dealt with or escalated to senior management.

- Evaluate options for continuously promoting forums for employee engagement and development.

Budget Responsibility:

- Comfortable working with budgeting and forecasting of resources in conjunction with onshore leads

Impact:

NATURE OF IMPACT - To what degree does this job affect the business (i.e., through interactions with customers, making decisions, defining or setting strategy, etc.)?

ANSWER: All are Transitions are funded by Business Change projects. Not meeting the project deadlines, or not accomplishing the tasks will have direct impact on Cost (Planned Releases), Customer Satisfaction

(If there is customer expectation tied to release)

AREA OF IMPACT - What is the breadth of the impact that this job has either positive or negative (i.e., affects own team, department, function, business unit, geography, entire business, etc.)?

ANSWER: Own team, Business, Clients

Problem Solving: What is nature and complexity of the problems or decisions encountered ? Are analytical skills needed ?

- Drives problems to root cause through partnership with Stake Holders & ensuring knowledge is captured for future events

Functional Knowledge: What knowledge of concepts, process, principles or procedures is needed within discipline; SME ?

- Expertise in Transitions / Project Management [Non-voice], preferably in Banking or other Financial Services with an MNC.

- Strong analytical & problem solving skills

Business or Industry Expertise: Describe the degree of knowledge and understanding required of TIAAs business and industry, commercial environment and of competitors products and services.

2-4 years of Retirement Experience preferred if not, Financial Services Experience

Interactions / Interpersonal Skills: Describe the nature and level of interactions this job has with others, both internally and externally. Explain any specific interpersonal skills necessary to successfully perform this role (i.e., negotiation skills, represents business at external events or to governmental bodies, etc. ).

- Good communication and writing skills

Required Experience: 5-10 years 5+ Transition & Project management in Captive or Third Party BPO