Senior Analyst/Specialist - Data Analytics - BFSI

Location : Bangalore

Experience, Skills and Qualifications :

- MBA, Masters in Economics, Statistics, Econometrics, Mathematics, Engineering and Operations Research is mandatory

- 3-5 years of statistical analysis and time series modelling

- Familiarity in statistical database marketing techniques using data mining techniques like Regression, Logistic regression, CHAID, CART, Cluster and Factor analysis. Experience in Forecasting Techniques .

- Good Working Knowledge in SAS including SAS ETS, BRIO and SQL

- Good Working Knowledge of working in UNIX server, Oracle Databases and Data mart

- Strong Quantitative and Logical Aptitude skills.

Key Respnsibilities :

- Forecast & provide strategic analysis for the business

- Identify and analyze key business drivers to assist in forecasting accurate demand and optimization of staffing

Deploy predictive models and tools to support management decisions as they relate to short and long term goals and forecasts.

- Develop quantitative / predictive models and techniques such as Time Series and Regression Analysis and drivers based modelling to predict population impact, response rates, average handle times and volumes distributions by month, day, and hour.

- Produce and analyze Key Performance Metrics and recommend ways to optimize metric integrity for management review.

- Simulate the impacts of proposed initiatives on service level, abandoned rates, staffing, handled times, etc in case of call centre operations

- Ability to interpret data at a granular level is extremely important.

- Recommendations impact the bottom line with major impacts on the financial budget.

- Apply information access tools such as SAS and Brio by retrieving transaction data from the Operations Data Marts.