Role and Responsibility:
- Develop Fraud Prevention strategies for the Business.
- Identify & Analyze high risk transactions within the business portfolio.
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
- Identify fraudulent transactions and cancel them from further processing.
- Resolve queued transactions within the service level agreements to reduce potential revenue losses.
- Interact with banks and customers to validate information and to confirm or cancel authorizations.
- Analyze customer and transactional records to identify unauthorized transactions and fraudulent accounts.
- Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
- Ensure confidentiality of all information collected during investigation.
- Determine existing fraud trends by analysing accounts and transaction patterns.
- Implement new Use cases in the Fraud Prevention system.
- Identify system improvements to prevent fraudulent activities.
- Recommend anti-fraud processes for changing transaction patterns and trends.
- Generate suspicious activity reports and risk management reports for Managers.
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