Seller Onboarding Role - eCommerce

- Develop a thorough knowledge of relevant processes to be able to influence sellers to come on to Marketplace

- Identify, plan and execute the right model for onboarding sellers as desired

- Influence and enable Fulfilment adoption of existing ear-marked sellers

- Develop and implement industry best practices for Fulfilment adoption

- Work closely with various internal groups (including Tech and Category teams) to understand business requirements, implement new processes and contribute to ongoing process improvements.

- Responsibility for the operational performance of outsourced partner/s

- Ownership of Day-to- day operations to ensure all deliverables are met by the partner as per the agreed SLA

- Facilitate weekly, monthly and quarterly review meetings with the partner teams

- Roll-out organizational goals/objectives across the partner operations

- Ability to understand data trends and make inferences and recommend actions for improvement

- Keep a close watch on the adherence to all the contractual obligations by the partner

- Will be accountable for various performance metrics of the partner like SSAT%, Quality%, Conversion%, TAT, etc

- Will be based out of FK office in Bangalore with occasional travel to Partner locations