SecureNow - Relationship Manager

- We are looking for a Relationship Manager to build and preserve trusting relationships with our customers.

- We'll rely on you to find ways to outperform our competition and maintain our company's positive image.

- To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.

- We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

- Ultimately, you'll maintain strong relationships with our company's clients to boost our brand and profits in the long-run.

Responsibilities:

- Understand customer needs and develop plans to address them

- Identify key staff in client companies to cultivate profitable relationships

- Resolve customer complaints quickly and effectively

- Forward upselling and cross-selling opportunities to the sales team

- Promote high-quality sales, supply and customer service processes

- Aim to preserve customers and renew contracts

- Approach potential customers to establish relationships

- Gain solid knowledge of competitors

Requirements and skills:

- Proven experience as a Client Relationship Manager

- Knowledge of customer relationship management (CRM) practices

- Experience in sales or customer service is preferred

- Problem-solving attitude

- Excellent communication skills

- Aptitude for fostering positive relationships

- Teamwork and leadership skills

- Customer-oriented mindset