SecureNow - Manager - Retention

- Our company is growing rapidly and is looking for a retention manager.

- If you are looking for an exciting place to work, please take a look at the list of qualifications below.

Responsibilities for retention manager:

- Support the Head of Enterprise Retention in the development of a high performing team

- Work with the retention and broader teams to help build, implement and continually improve the execution of analytical insights including predictive modelling to increase effectiveness of retention campaigns and initiatives

- Prioritize opportunities for improvement

- Assesses member data to identify at-risk members

- Develops and maintains quality improvement programs

- Key role in the customer migration efforts for professional software legacy products subscribers to new professional software products

- Review and update marketing related to student engagement and educational opportunities

- Design programs to improve performance

- Oversee and participate in planning, developing and administering all program budgets

- Collaborate with internal and external stakeholders to incorporate their insights into our work and influence key partners (sponsors, providers, ) to continuously improve our communications

Qualifications for retention manager:

- Take the lead to streamline and automate upgrades, voluntary churn & eligible base reporting in Excel and ultimately ROSIe/MicroStrategy

- Own and continually review / lead the approval of all business rules relating to upgrades, voluntary churn

- Provide ad-hoc upgrades & voluntary churn analysis & reporting as & when required

- Experience in web analytics (Google Analytics, Omniture)

- Help manage and oversee weekly email production calendar and campaigns

- Plan and execute site initiatives including operational support management and coordination of tactical efforts