Searce - Business Process Manager

Responsibilities:

- Help senior management to drive the strategy execution through designing new business models; streamlining and reengineering existing business processes and providing support to change management.

- Monitor and assess the performance of the team members to form a result-oriented team.

- Provide feedback, coaching, and training to the team members to help them excel effectively, achieve, and exceed their monthly KPIs.

- Train new hires and design periodic training sessions for the team members for pulse check.

- Identify, coach, and train low performers to help them advance in their learning curve.

- Provide data-specific updates to the stakeholders in daily meetings, weekly, and monthly reviews.

- Manage people and staffing on a daily basis. Monitor the login and logout time of the team members on a daily basis to avoid future discrepancies.

- Ever had an awkward email interaction with a colleague? Let's not do that here. Follow appropriate email etiquette and communicate professionally and timely over email

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- Real-time check on IT issues. Raising tickets and following up on resolution.

- Constructively analyze high-level data at process and user level performance and expertly provide root cause analysis to resolve the issue at hand.

- Efficiently handling new account transition or new activity calls with the BPA, Analysts, and Stakeholders. Ensure that the transition is being set up smoothly and all areas from billing and invoice delivery standpoint are covered.

- Conduct weekly discussions with Country Managing Directors of their respective region to address AR/Billing issues at a high level.

- Participate in AR calls of very critical or complex accounts to observe and address high-level issues/escalations.

Qualifications:

- 5+ years of experience in a similar role.

- Master's degree or the equivalent combination of education and experience.

- Strong organizational and communication skills.

- Strong ability to multitask.

- Comfort working with multiple groups within business.