Screen-Magic - Senior Specialist - Onboarding & Implementation

Job Title: Sr. Onboarding and Implementation Specialist

Responsibilities:

- Analyze prospect/customer requirements and provide product knowledge support.

- Actively drive and manage the onboarding process with customers.

- Articulate the company's technology and product portfolio to both business and technical users.

- Provide technical consultancy to customers, identifying their technical and business requirements.

- Work closely with technical teams to design solutions aligned with client needs.

- Assist in creating and delivering compelling proof of concept demonstrations.

- Manage the sales bid process, including responding to RFI's and RFP's.

- Collaborate with Sales to ensure successful closure of the sales process.

- Liaise with Product Managers to provide client feedback and product requirements.

- Stay updated on market trends and competitor landscapes.

Desired Qualifications:

- Excellent communication skills with experience working with global clients.

- Practical experience and knowledge of Salesforce or any CRM platform, preferably Salesforce.

- Salesforce Admin or Developer certifications are a plus.

- Experience in product-based companies.

- Familiarity with startup culture, particularly SaaS-based startups.

Key Result Areas:

- Successful onboarding and implementation within stipulated timelines.

- Positive feedback from customers.

- Adherence to process guidelines for capturing necessary documents/artifacts.

- Timely follow-ups with internal and external stakeholders to ensure continuity of work.

What working at SMS Magic Offers?

At SMS Magic, people growth is parallel to company's growth and our work culture supports our commitment to creating a world class CRM messaging company. Our work culture is built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people and our clients.

We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual.

Plus, we offer:

The freedom and flexibility to handle your role in a way that's right for you

Gain exposure to a dynamic and growing global business environment

Exposure to innovative and cutting-edge technology and tools

Scope to showcase one's analytical capabilities and make high impact contributions to Business teams

Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognized as industry leader, we continually strive to be a great place to work and with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the "World's best Messaging Partner" a reality.

About SMS Magic:

Founded over 10 years, we've become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises.

Our commitment to every customer is, "We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition".

If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible.

SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply.

Read mode about us at: www.sms-magic.com