Schindler - Service/Maintenance Manager

Education :

Mandatory : Diploma or BE

Desirable : MBA

Professional experience :

- Exposure to the Service Business

- Managed " Service" operations for a systems driven company for at least 2 years

Preferences :

Experience in the elevator industry.

1. Role :

Responsible for Deploying the Service/Maintenance strategy to achieve the objectives of responsiveness, reliability and customer satisfaction and profitability

2. Responsibility :

Operational :

- Achieves the monthly quarterly and annual financial targets of operating revenue

- Responsible for Sevice/amc sales

- Responsible for ensuring deployment technical training and technical circulars (TCs) for maintenance staff

- Ensures deployment of maintenance people/ resources to all the operating locations

People :

- Sets objectives for his team in line with the Branch/ region objectives and based on the guidelines provided by the company

- Supervises the Group Leaders and the Service sales team to achieve the region targets on Mean Time Between Callbacks (MTBC), SU, Customer satisfaction, Contracts conversion, contract price

- Assesses skills and competency for his team (GL's and team members) and uses various intervention like coaching, on the job training and classroom training in coordination with the Branch Manager and Sr. Manager Maintenance at Mumbai.