SC Johnson - Associate Manager - Sales Operations - Route To Market/Go To Market

Job Description for Associate Manager - Sales Operations (Route to Market (RTM))/GTM

Route to Market :

Route to Market (RTM) is a critical enabler of SCJ's Growth strategy. Business plans, portfolio strategies, growth and customer activation will fail to deliver their goals if we do not effectively manage our route to market. RTM is one of the Core Competencies that aims to make us competitive in order to achieve and sustain our goal of Sales Excellence.

Route to Market Manager :

Reporting to the Manager, Sales Operations this position is responsible for leading development and implementation of a scalable RTM strategy which meets the service level expectations of distributors at an optimized cost. The position is required to continuously develop and increase coverage and distribution of company products as deep as possible versus the industry benchmark.

- This requires providing Thought Leadership to all the channel partners in unlocking the short and long term potential in their geographies by influencing & developing their teams. It will entail building distributor organization and capability through RTM interventions.

The person will have to achieve four core objectives: (1) Channel Expansion i.e. Distributors & Retailers, WS, SS Town (2) Key Account Plans (3) Sales Volume: sell in, sell through & sell out (4) Managing the 3P and Distributor Manpower in most efficient way.

Key Duties and Responsibilities :

Strategic :

- Develop an RTM Roadmap aligned to the Country Sales growth initiatives.

- Ensure alignment with the channel partners on integrated RTM model and driving RTM execution.

- Managing Interactions with Distributors & influence to invest in RTM Capability & Infrastructure.

- Alignment of RTM initiatives roll-out with Territory's priorities in collaboration with AM/RM's.

- To lead the implementation & transfer of best practices in RTM across territories.

- To coordinate the RTM activities and adjust routes to meet customer needs, improve efficiencies, and ensure appropriate controls & reporting are in place to meet statutory & company requirements.

Operations :

Channel Analytics :

- Understanding of Nielsen Data and building the RTM strategy based on the key observations

- Analyze information and insights against Key Performance Indicators at a Territory level

- Propose goals and KPIs for distributor activities and track ongoing results at a Territory level.

- Recommendation of remedial actions needed for Distribution / Distributor underperformance

- Support Distributor's adherence to trading terms & develop distributor logistics capability in terms of infrastructure, processes and systems.

- Define Distribution requirements & structure (e.g. warehousing, processes, route coverage, tools, people, financing, back office systems) to ensure volume availability by channel.

- Development and deployment of Wholesale Loyalty Programs to deliver the right Selling-In behaviors while driving growth objectives.

- Drive continuous business improvement in the secondary sales to optimize cost efficiencies.

Leadership :

- Assess training needs at distributor level and provide input to trade development team.

- Provide insight & make recommendation to ensure optimum distributors' organizational structure.

- Drive the development of Incentive schemes directed to Distribution Field Force and growth.

Relationship :

- Has an intimate knowledge of distributor business model and financial insights.

- Develop effective working relationship with distributors, suppliers and key trade partners.

- Develop a close working relationship with Sales Managers to better understand their markets.

Job Specific Competencies :

- Understanding of distributor / FMCG operations environment

- Detailed understanding of the tire/auto business in terms of logistics, distribution, sales and channel.

- Experienced in Sales & Route To Market strategy to achieve Picture of Success at the outlet

- Distributor management, Channel Knowledge & Dynamics

- Strong interpersonal skills & ability to work across functional boundaries

- Analytical skills and planning ability

- Strong Communication & Negotiating skills

Job Complexities :

- Align the capabilities of SCJ sales force and the capabilities of our channel partners.

- Motivate distributors to invest the resources and develop the capabilities required for RTM success

- Play a strong advisory role to the distributors and guide them on key tools.

- Steward the overall Distribution health of the distributor system.

- All above to be done as an Individual Contributor

Key Measures of Success :

- Should play a pivotal role in contributing to the strategic direction for RTM.

- Achieve the distribution objectives as per agreed Business Plan targets

Job Specifications :

Educational Qualification : MBA in Sales & Marketing from a Tier-1 institute is highly preferred.

Minimum Relevant Experience Required : 4 years+ experience in Sales & Channel management

Internal Customers: Sales Managers, Marketing, Sales Training

External Customers: Distributors, Channel Partners, Vendors, Suppliers