SBI - Relationship Manager - OMP

RECRUITMENT OF SPECIALIST CADRE OFFICERS ON REGULAR BASIS

ADVERTISEMENT NO: CRPD/SCO/2021-22/14

ONLINE REGISTRATION OF APPLICATION & PAYMENT OF FEES: FROM 13.08.2021 TO 02.09.2021

State Bank of India invites Online application from Indian citizen for appointment to the following posts.

Candidates are requested to apply online through the link given on Bank's website https://bank.sbi/web/careers or https://www.sbi.co.in/web/careers

Candidates are advised to check Bank's website https://bank.sbi/web/careers or https://www.sbi.co.in/web/careers regularly for details and updates (including the list of shortlisted / qualified candidates).

Name of the Post : Relationship Manager (OMP)

Age (in Years) As on 01.07.2021 : Min - 25, Max - 35 Years

Selection Process : Shortlisting and Interview

Place of Posting (Suggested) : Mumbai or any other place as per discretion of the Bank

Qualifications :

B.E./ B. Tech along with MBA/PGDM or equivalent degree (as full-time course) with specialisation in Marketing The institute should be recognised/ approved by Govt. bodies/ AICTE

Experience :

- Minimum 5 years of total experience as on 01.07.2021.

- Out of 5 Years, 4 years of experience after completion of MBA degree should be in Supervisory/ Executive role in the field of Marketing, Customer Acquisition & Relationship Building, Business Development in the organization of repute in the BFSI, Automobile, FMCG Sector or any consumer facing company.

- While counting for post-qualification experience of 4 Years, period spent in training or teaching experience will not be considered.

- Experience in e-Commerce related areas will be preferred

Specific Skills Required :

- Problem solving attitude.

- Excellent communication skills

- Aptitude for fostering positive relationships.

- Teamwork and leadership skills.

- Proven experience / track record as a Client Relationship Manager.

- Knowledge of customer relationship management (CRM) practices.

Job Profile in Brief :

- To accomplish tie ups with Merchant/ online sellers.

- Customer acquisition and campaign strategy.

- Providing Marketing Support by suggesting new creative/ products based on Market & Industry requirements.

- Negotiation/ interactions with vendors/ technology solution providers to enable to have win- win situations.

- Ensuring prompt customer service and complaint management.

- Arranging marketing campaigns including social media and digital marketing.

- Ensure smooth and seamless customer experience/ journey for the online marketplace.

- Coordinate with relevant IT teams to ensure delivery on Customer experience.

- Monitor and track key Customer experience matrix periodically.

- Analysis and Review of Seller data and outcome achieved.

- Suggest measures to be adopted to delight customer based on feedback/ analysis.

- To devise and construct campaigns based on analytics.

- Support in product customization as per best Industry practices.

- Formulation & execution of business strategy/ marketing plan in coordination with Business Analyst & Customer support teams.

KRAs in Brief :

- In-charge of B2B & B2C partnership in allocated category for online marketplace.

- Sign-up B2B & B2C marketplace partners (including sourcing, negotiations and contracting)

- Develop and implement negotiations strategy and relationship arrangements with B2B & B2C partners.

- Responsible for achieving growth targets for on-boarding of new merchants/ customers.

- Drive initiatives to improve merchant acquisitions, customer engagement and digital sales.

- Responsible for achieving customer acquisition and GMV (Gross Merchandise volume) growth targets from B2B partnerships.

- Obtain monitor and track key metrics in online usage (page views, click-through and conversions) and present reports.

- Responsible for increase in number of digitally active customers.

- Increase in number of customers using the online Marketplace.

- Responsible for required support (Content etc) for marketing initiatives.

- Responsible to implement online and social media campaigns.

- Ensuring prompt customer service and complaint management.

- Any other work as entrusted by the Controller/ Supervisor.

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