Savino Del Bene - Assistant Manager - Customer Service

- Strong professional communicational skills in order to deal with clients informing them about status of their shipments.

- Responsible for timely completion of export jobs into the freight forwarding automation by managing the daily sea export in order to ensure smooth and efficient flow of operations.

- Monitoring the daily E-mails & communications with both internally & externally customers in order make sure the circle of Information is going on professionally and in a timely manner.

- Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients.

- Coordination with carriers, vendors and customers in case of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipments.

- Interfacing with any authorities which are engaged in their daily work.

- Monitoring and developing the daily work environment/ procedures to meet the company standard -and the KPI to achieve the best results.

- Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via appropriate level of communication maintained at all time.

- Good knowledge of handling different type of shipments.

- Well versed with various inco-terms.