Save the Children - Process Lead Coordinator - Direct Marketing

Job Title : Process Lead Coordinator - Direct Marketing

Reporting to : Cluster Manager - South

Location : Hyderabad

Grade : D1

Job Code : PL-H

Last date to send application 23rd January 2017

- Save the Children is the world's leading independent child rights- organization: it fights for children's rights and delivers immediate and lasting improvement to children's lives worldwide. Save the Children has existed in India since the pre-Independence days. Save the Children, India is the 28th independent member of the International Save the Children Alliance.

Job Purpose :

To work on behalf of the Direct Marketing wing by leading a team representing SC BR to potential individual donors for mobilizing resources for the organisation.

Main responsibilities :

Tele facing, D2D &F2F activities

To lead a team of Team Leaders, F2F & Tele calling agents by ensuring that :

- Putting in place a team of team leaders &manage a team of up to 50-60 Tele calling agents & F2F executives, or as directed by the Line manager.

- Ensure monthly, quarterly budgets are met and regular, monthly reviews are done.

- Putting in place & managing outsourced partners in Hyderabad or surrounding areas.

- Ensure that both the agency & in house team are trained sufficiently on the organisation's activities and approach

- They represent the organisation and its appeal adequately to prospective individual donors

- Events are organised regularly at public venues for generating suitable leads for fundraising

- Queries and grievances of all individual donors are promptly responded to

- Maintain total administration for the branch and teams, and ensure that all compliance and disciplinary requirements are met.

Operations :

- Comply with all the reporting and MIS requirements of the organisation - collect and collate all of these from the reporting team

- Contribute to the creation and dissemination of relevant communication material for individual donors

- Assist the backend operations team in issues related to processing payments and other relevant queries

- Keep the supervisors updated on issues of importance related to donors, market developments etc.

- Putting in place a process for regular recruitment, training & performance review process for the team leaders & agents in the in house team.

Others :

- Comply with the organisation's rules and policies and be available for any additional responsibility as may appear from time to time

Save the Children aims to be an equal opportunity employer. Women candidates are encouraged to apply. Recruitment and selection procedures & checks reflect our commitment to protect children from abuse.