Sat Microsystems - Lead - Network Operations Center

NOC Lead

Lead NOC Operations :

- This position provides overall direction and leadership to the operational activities of the Hosting Environments NOC (Network Operations Center).

Primary responsibilities include :

-Setting up, managing and Hosting 24 x 7 command centre.

Key Responsibilities :

- Training staff members to gradually take over L1+ and L2 task from senior team members.

- Owning event from its inception till closure and root cause analysis.

- Defining and configuring Event management process (entire event life cycle).

- Implement processes for monitoring/ alerting, systems maintenance and change control, and for automation opportunities.

- Managing staff members (such as employee reviews, time sheets, expenses). and defining NOC people management processes like handover.

- Define Practices to seamlessly onboard new customer to NOC.

- Ensure all routine L2 task has been carried out for all domains at customer premises.

- Ensure that up-to-date technical documentation exists for all services provided to our teams and take ownership for reporting.

- Identify and review potential new services that can be added in NOC management.

- Manage customer monitoring tools.

- Develop key dashboards for transparency of reporting uptime and other metrics as identified.

Qualification : 3+ Years of NOC experience.

- Prior experience in working in a 24x7x365 Network Operations Center.

- Knowledge on SolarWinds.

- Server OS knowledge - Windows (2008 & 2012) and Linux (RHEL).

- Experience with monitoring and patch management systems, like Microsoft System Center.

- Must have demonstrated project management skills, with the ability to manage multiple priorities.

- Experience with monitoring and patch management systems, like Microsoft System Center.