Saras Analytics - Engagement Lead - Analytics Consulting

Roles & Responsibilities:

The Engagement Lead would be the primary point of contact between Saras Analytics and the client in all matters concerned with the project. The work involves walking a tight rope by balancing client expectations with Saras' deliverables.

A typical day in this role would entail

Client Management

- Nurture working relations with clients throughout the project cycle

- Track client's processes and provide prompt assistance when needed

- Design and execute solutions tailored to client's needs

- Manage client expectations and ensure delivery of client requests

- Assist customers with using of services throughout projects

- Foster positive relationships with our clients as our primary point of contact

- Address customer issues with speed and efficiency

Project Management

- Lead and handle complex accounts

- Identify upselling and cross-selling opportunities

- Prepare reports on project performance

- Assign resources from the company to the client

- Help clients implement services and plan projects effectively

Operations Management

- Ensure contracts are carried out according to agreed terms

- Manage invoices, bills and other financial aspects for assigned customers

- Work with sales team to identify new business opportunities

Required Skillsets:

- Excellent interpersonal skills written and verbal

- Detail and goal oriented

- Proven critical thinking and problem-solving skills

- Proficient in MS Office and CRM/Project Management software

- Strong organizational and multitasking skills

- Sharp business acumen

- Ability to negotiate with clients

- Ability to communicate effectively with clients

- Ability to juggle multiple projects at once

- Experience with SQL, Google Analytics and Cloud Databases

Prior Experience/Qualification:

- Minimum 4-5 years' experience in sales, project management or consulting in the ecommerce space

- Bachelor's degree in Business, Management, or related field; MBA a plus

- Project Management Experience

Location:

- Hyderabad (with a highly flexible WFH policy)