Sanghvi Brands - Head - Training

Salary Range: 10 - 15 LPA

The key deliverables of the role holder are :

Based on business plans and key focus areas, build technical and customer experience capability in the organization

Facilitate and conduct and training needs assessments as required

Set performance measures for trainings conducted

Identify & develop specialist and knowledge experts

Deliver Academy Business Plans - Turnover and Profitability

Work closely with Pivot Point and other such leaders in Hair and Beauty education to revise and update curriculum

Technical Training:

Identify training and development needs for Company & Franchise network salons

Design and Implement technical trainings and build mechanism to reinforce and test improvement post such training

Identify external vendors for specialized technical training

Customer Experience Training:

Based on inputs from Mystery Customer Reports, Service Quality Questionnaires from customers and feedback from employees, build a comprehensive plan to build customer experience

Review training effectiveness by monitoring improvement on Customer Experience Scores

Identify & develop external experts in customer experience

Training Academy:

Build monthly and quarterly plans to achieve Academy business plans

Though quality and process controls, ensure education imparted to students is as per agreed methodology and curriculum

Ensure curriculum is periodically updated to ensure it is in line with the latest in cosmetology

Financial:

Build systems to review and control training academy costs

Build processed to assess the return on investment (ROI) of any training program

Ensure Trainings indirects actuals are as within approved plans