SalezShark - Assistant Manager - Key Accounts & Customer Success/B2B Sales

- SalezShark is a growing Relationship Intelligence platform headquartered in Virginia, United States of America with a development center in India.

- Our platform enables sales professionals and marketers to gather actionable customer insights and increase their sales.

- We believe that strong business relationships are the key to increased sales, and our platform is designed to nurture connections and empower businesses of all sizes.

- SalezShark offers cutting-edge customer intelligence and sales automation features to help businesses maximize their productivity and achieve their goals.

Role Description:.

- This is a full-time on-site role for an Assistant Manager Key Accounts & Customer Success located in Nehru Place, New Delhi.

- The Role will be responsible for managing and nurturing key accounts, developing business plans, ensuring exceptional customer service, and utilizing analytical skills to drive sales and success.

- The role requires building and maintaining strong relationships with key customers, identifying opportunities for growth, and effectively managing the entire customer lifecycle.

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.

- Achieving the sales targets by account mining for additional business through continuous client engagement, driving client referrals & Continuous relationships.

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

- Escalating & resolving areas of concern as raised by the clients.

- Engage & retain clients with immediate escalation facilitation, regular visits & value delivery.

Job Location: Nehru Place, New Delhi (Work from Office).

Qualifications:.

- 3+ Years in Key account management or similar profile.

- Analytical Skills and Business Planning.

- Account Management and Key Accounts.

- Customer Service skills resulting in customer satisfaction.

- Excellent interpersonal and communication skills.

- Proven track record in managing key accounts and driving sales.

- Ability to work independently and collaboratively.