Sales Trainer - Bank

Job Purpose:

Conduct trainings for New hires and existing PhoneBanking officers on various training modules that will cover NHT training as well as on going developments on product & processes.

Job Responsibilities:

- Planning NHT batches and conduct trainings and certifications while adhering to the stipulated timeliness

- Reinventing training modules by infusing humor/ making them interesting and corporate lessons thus making them more interesting and interactive.

- Facilitate the learning process of the trainees by delivering the course curriculum and training them so as to help them acquire necessary skills for the process.

- Sample call quality check to be done to determine training needs on Soft skill/process basis the insights.

- Training needs analysis to be determined by inputs from Quality Officer and the Team Leaders

- Regular Coaching as per training needs.

- Performance evaluation of trainees.

- Review processes and share feedback with the Quality head for improvements to enhance overall customer experience.