Ensure seamless service delivery and client satisfaction by overseeing project control, process optimization, performance tracking, and fostering strong relationships with partners and clients across the globe. Responsibilities: - Service Delivery Oversight: Lead and support all aspects of project control, ensuring timely and efficient service delivery. - Client Relationship Management: Build and maintain strong relationships with clients, addressing inquiries, resolving issues, and ensuring their satisfaction. - Partner Collaboration: Foster effective communication and collaboration with partners in other countries to achieve project goals and maintain service quality. - Process Optimization: Establish, standardize, and continually improve operational processes to enhance service efficiency and effectiveness. - Performance Monitoring: Track and monitor key performance indicators (KPIs), such as SLAs, CSAT, and NPS, to ensure service excellence. - Reporting & Analysis: Generate insightful reports on service performance, identify areas for improvement, and present findings to stakeholders. - Team Collaboration: Foster effective collaboration with team members across different countries and time zones to ensure seamless service delivery and knowledge sharing. - Continuous Improvement: Proactively identify opportunities to enhance service delivery, systems, and internal processes.

Gurgaon/Gurugram

Sales Manager - CRM - BPO/ITeS 

Job Description for Sales Manager - CRM - BPO/ITeS  in ladder of changes in  Gurgaon/Gurugram for (1-4) years of experience. Apply Now!