Sales Analyst - Online/Internet

Job Summary:

- Maintain, develop and implement revenue management strategies and processes in order to optimize our revenue

- Own and deliver on revenue targets by working closely with the team

- Monitor revenue by developing and analyzing daily, weekly and monthly reports

- Perform competitive benchmark studies and follow market trends

- Work on our customer communication channels and strategies

- Do a complete channel, category and locality level analysis of our revenue on a daily basis

Provide regular updates on :

- revenue target-achievement

- expected results

- variances and budget comparisons

- individual, team & overall performance review

- Understanding user journey and monitoring the conversion funnels

- Maintain regular communication with all the other stakeholders

- Defining data requirements and ensure the quality of data

- To understand the target audience, gain first-hand knowledge of our business and explain the use and operation of the particular service

- To select the products & services as per the customer requirement and to answer customer queries regarding them

- To assist the sales team in various customer interactions and make sure the customer experience is enhanced during the entire buying experience

- To coordinate and implement the best practices to ensure effective sales approach and assist the sales team in closing sales whenever needed

- Conduct customer satisfaction surveys and ensure consistent high ratings

Job Requirements :

- Business development DNA and commercially focused

- Sense of achievement of goals and success

- Sound ability and knowledge to develop standards and strategic processes

- Good analytical and numerical skills for data crunching

- Ability to work on their own in a high pressured environment

- Well-developed interpersonal and supervisory management skills

- Client servicing mindset

- Taking responsibility for customers- success

- High levels of motivation, determination, commitment and teamwork

Experience and Qualification:

- 2-5 years of hand-on revenue management experience and/or analytical experience with team handling skills

- Working ability with both written and spoken English

- Computer Literate, with a high level of command of MS Excel

- Working level knowledge of online business portals

- Bachelor's Degree in Engineering and/or Master's degree in Management, preferred