Sahyadri Hospitals - Chief - Medical Services

Operational Responsibility:

- To provide medical expertise with respect to planning and establishing goals and policies to improve medical management.

- To assist in the implementation, enforcement and compliance of hospital policies.

- To develop/review hospital policies regarding ethical issues.

- To conduct review of adverse & sentinel events in the hospital.

- To be responsible for manpower planning, recruitment and credentialing of consultants and junior doctors keeping a track on occupancy fluctuations and manpower budget.

- To support and assist in the formulation of business promotion through identification of target oriented initiatives and guide the marketing activities for each clinical discipline, in line with hospital sales & marketing plan.

- To co-ordinate with concerned departments to ensure smooth functioning of the administrative procedures relating to signing of the agreements, payments and other processes.

- To ensure that the medical delivery is as per the standards laid down by the organization

- To ensure that all the services are provided as per the guidelines and protocols prescribed by the organization and within the framework of medical ethics

- To take a daily administrative round of all patients and counsel patients and their relatives whenever required and address their grievances

- To ensure daily counselling of patient relatives regarding medical condition of the patient

- To assist in monitoring the ALOS and liaison with consultants and Operation head in reducing the same.

- To ensure proper documentation and storage of medical records as per the retention policy of the organisation.

- To ensure medico legal compliances are duly recorded and followed up as per timeline.

- To ensure Statutory Compliances are met and complied with as per timelines.

- To carry out any other responsibilities assigned by the management

Team Management

- To actively participate in recruitment of doctors.

- To ensure a robust department induction and orientation is in place for new joined medical fraternity.

- To ensure that all members of the medical team participate in the on-going continuous medical education and related clinical training sessions

- To manage and resolve conflicts between patients, staff and consultants.

- To ensure optimum manpower ratio and optimum manpower utilization is in place at all times.

- To identify training needs and conduct performance reviews as and when.

- To initiate and implement medical audit as per the defined guidelines.

- To communicate the organisations Brand Service Standards and Code of Conduct to the medical fraternity.

- To provide professional medical direction and advice to all medical personnel in the unit.

- To ensure that credentialing & privileging of all doctors is completed in all respects.

- To ensure that consultants adhere to the OPD timings and that there is maximum utilization of hoped

- To ensure that consultants adhere to the OT slots as per the booking time

Patient Care & Management:

- To ensure complete supervision of all medical operations including patient care activities, optimizing the utilization of services, addressing patient complaints and ensuring that all clinical as well as non-clinical processes and protocols are adhered to.

- To ensure strict confidentiality regarding patient information.

- To reviews customer feedback related to medical team and takes required measures as necessary.

Quality Improvement:

- To conduct clinical and process audits periodically to ensure adherence to various processes and protocols

- To ensure that the quality indicators are collected and mapped correctly and the trend analyzed from time to time. The same to be presented as and when required.

- To focus on areas where the quality indicators show low performance and plan improvement plans.

- To ensure that the quality improvement plans are implemented

- To conduct peer review

- To monitor Multi-Disciplinary Committee Meeting(MDC)