Sahaj Pharma - General Manager - Distribution

Job Title : General Manager (GM) Distribution Location: Mumbai

Reports To: Joint Managing Director

Job Summary :

- The General Manager (GM) Distribution will be responsible for overseeing the entire distribution network, ensuring efficient logistics operations, and optimizing supply chain processes.

- This role will lead a team of distribution professionals to enhance customer satisfaction, manage budgets effectively, and drive continuous improvement across all distribution functions.

Key Responsibilities:

Distribution Network Management:

- Develop and implement comprehensive distribution strategies aligned with organizational goals.

- Optimize transportation routes, warehousing facilities, and inventory management systems to enhance operational efficiency.

- Establish and maintain strong relationships with third-party logistics providers to ensure seamless service delivery.

- Monitor and analyse distribution performance metrics to identify areas for improvement and implement corrective actions.

Warehousing and Inventory Management:

- Oversee warehouse operations, including the efficient receiving, storing, and shipping of products.

- Implement robust inventory control systems to minimize stockouts and reduce excess inventory.

- Ensure adherence to quality control procedures for product handling and storage.

Transportation Management:

- Coordinate and manage all transportation activities, including truck, rail, and air shipments.

- Negotiate transportation rates and contracts with carriers to optimize costs.

- Ensure compliance with transportation regulations and safety standards.

Customer Service:

- Develop and implement customer service policies and procedures to enhance the customer experience.

- Manage customer inquiries, complaints, and returns effectively.

- Monitor customer satisfaction levels and identify opportunities for improvement.

Team Management:

- Lead and manage a team of distribution professionals, including warehouse managers, transportation coordinators, and customer service representatives.

- Provide training and development opportunities to foster professional growth within the team.

- Cultivate a positive and collaborative work environment that promotes teamwork.

Budget Management:

- Develop and manage the distribution department's budget, ensuring alignment with organizational objectives.

- Monitor expenses and identify cost-saving opportunities to improve profitability.

Required Competencies and Skills:

- Minimum 15 years of experience in distribution management within the pharmaceutical industry.

- Experience managing large-scale distribution networks for pharmaceutical products.

- Strong knowledge of industry regulations and standards such as Good Distribution Practices (GDP), temperature control requirements, and other relevant pharmaceutical regulations.

- Strategic Thinking: Ability to formulate and execute long-term distribution strategies.

- Analytical Skills: Proficient in data analysis and trend identification to inform decision-making.

- Problem-Solving: Strong capability to address challenges and implement effective solutions.

- Leadership: Proven track record of leading and motivating teams to achieve results.

- Communication: Excellent verbal and written communication skills.

- Negotiation: Skilled in negotiating contracts and agreements effectively.

- Technical Knowledge: In-depth understanding of supply chain management principles, transportation

regulations, and inventory control systems.

- Customer Focus: Strong commitment to delivering exceptional customer service.

- Results-Oriented: Demonstrated ability to meet and exceed performance goals.

Desired Qualifications:

- Education: Bachelors degree in supply chain management, logistics, business administration, or a related field; Masters degree preferred.

- Experience: 15 to 20 years of experience in distribution, logistics, or supply chain management, with a proven leadership background.