Sagility - Manager - Workforce Management

Job Title : Manager - WFM Capacity Planning.

Location : Bangalore.

Shift: US Rotational.

Experience: 8+yrs.

Job Description:

- Build and maintain operational functions capacity plan.

Headcount reconciliation Coordinate the global use of the headcount forecasting system with a focus on data accuracy and key stakeholder understanding.

Act as a point of contact.

- FTE Financial submission (which is done quarterly review on Cost).

- Manage capacity plan reviews with Ops leads.

- Manage project requirements within the capacity plans.

- Adhoc sizing activities for new business.

- Manage the headcount forecasting process with consideration of known business events and strategies.

- Act as the primarily liaison with external vendors supporting the headcount forecasting process for the purposes of monitoring system performance and continuously improving process outcomes.

- Prepare monthly reports summarizing the headcount forecast at the corporate and business group levels.

- Present and discuss reports with leadership including analysis and commentary on key trends and observations.

- Partner across key stakeholders to ensure that process design, planning and delivery achieves organizational goals assessed metrics including financial, time-based, and population targets.

- Work with a continuous improvement mind set to identify opportunities to improve and simplify processes and programs to deliver enhanced outcomes, reductions in re-work and alignment to resourcing capacity.

- Anticipate and resolve issues and barriers managing appropriate escalation as needed to ensure assigned objectives are completed on time and within agreed parameters.