Sagility - AGM - Business/Process Training - US Healthcare Domain

We are looking for Business /Process training candidate in US Healthcare- payer or provider.

- Extensive experience in US Healthcare/BPO with Ideal candidature would be minimum 10+ years' experience in U.S Healthcare BPO Process Training WITH MIN 12-14+ years over all experience, with 3-4+ Years in Training Leadership roles.

- Overseeing & Managing the Training budget along with the Training ROI

- Managing Training Operations & partnering with Operations.

- Driving key initiatives & continuous improvements across the identified LOBs

- Making sure the Training VOE & Stakeholder feedback are taken care off

- Developing the Team members for future growth

- Managing attrition and ensuring the batch throughput is as per the business targets and maintain healthy first pass yield (as per defined targets)

- Managing batch productivity & batch quality till the 90 days post classroom training

- Establishing and leading a review cadence, create performance benchmarks to measure and report to management

- Managing & working with clients, internal teams to drive Content Change management, Effectiveness and Availability

- Identifying and managing stakeholders by establishing requirements, performance reviews, collating feedback and drafting improvement plans where necessary

- Investing a substantial amount of time into self & team/ people development, by way of upskilling, cross skilling, and formalized individual development plans

- Initiating or being a part of major improvement initiatives towards betterment of training practices, measurement, and overall process improvement