SA/Manager - Delivery Excellence
Job opening with one of our Top IT client, please find below the job details :
Client : One of the Top 3 IT Co.
Skill : Delivery Excellence
Exp : 4 - 14 years
Job Location : Chennai/Bangalore
Key Responsibilities :
- Facilitate adoption of best practices at engagement level for the service line
- New process configuration facilitation & process coaching for delivery teams
- Process customization as per contract requirements
- Support with process documents, run-books, work instructions, ops manual etc
- Provide content support on Delivery excellence process, platform, risk management, Product/ service Quality and productivity measures
- Provide support to BU level activities pertaining to Quality process implementation
- Ensure adherence of the projects to processes and procedures
- Onboarding the engagement on PRA (process package, plan, metrics, ELC,DRM,CDCC etc.)
- Participate in delivery readiness review with project team (Go/No Go reviews)
- Work with BU to have Account level DE implementation plan
Komal Jasrotia
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