Rupeek - Head - Retention - IIT/IIM

Define the Role :

- Own Customer Lifecycle Management

- Own and deliver repeat P&L, share of GL, share of wallet

- Use analytics and regional insights to define value prop and GTM, use MR (qual, and quant.) to validate/discover value prop, use insights to influence GTM

- Formulate, run experiments and scale successes with x-functional collaboration to increase LTV, improve share of LTV and margin expansion

- Drive programs across x-functional teams that affect reFeaL./=1tion

Skills :

One skill set :

- Ability to understand and sharply define cx needs build value prop design cx journey post onboarding

Other skills (2/5) - CLM

- Managed CLM/retention

- Built cx segmentations/cx persona

- Leveraged analytics for cx insights/insights validation

- Stakeholder buy in (x-functional mgrrint of new initiatives)

- Part of NIPS improvement initiatives

Note: Looking candidates who are graduate from IIT/IIM