Rupeek - Head - Collections & Recovery

Head - Collections & Recovery

Position Overview:

Role Summary:

- The Head of Collection & Recovery at Rupeek will establish and manage an effective collections and recovery framework for retail lending.

- This role requires a seasoned professional with extensive experience in financial services, specializing in collections and recovery.

- Responsibilities include developing and implementing strategies aligned with industry best practices and regulatory standards.

- Leading a team, fostering cross-functional collaboration, managing external relationships, and ensuring NPA compliance are key.

- Ideal candidates will demonstrate a track record in large team management and strategy development, contributing significantly to Rupeek's growth in retail lending.

Job Title: Head -Collections & Recovery

Experience: 12-15 years of collections experience in Banking/NBFC/Financial Services

Educations: Any Graduate/ Post Graduate

Location: Bangalore

Job Responsibilities:

Collections:

- Strengthen collections function: Strengthen the collections function, including hiring and training personnel, developing processes, policies, procedures, and rules for the retail lending vertical.

- Implement policies and risk management: Ensure the execution of collections policies and risk management strategies for effective portfolio management.

- Review and recommend strategies: Regularly evaluate collections strategies, policies, and procedures, and provide recommendations to leadership.

- Motivate and manage team: Inspire, manage, and counsel collections managers and officers to maintain focus on achieving overall targets.

- Collaborate with various teams: Work closely with risk, operations, legal, analytics, and business teams to improve collections and underwriting processes.

- Feedback to credit team: Provide data-backed feedback to the credit team to improve credit policies and portfolio NPA.

- Meet recovery targets: Ensure monthly recovery targets are achieved at both the pan-India level in collaboration with zonal teams.

- Report performance: Report portfolio performance against quarterly and annual targets to the CEO and board directors.

Agency Management:

- Develop and manage agency relations: Establish and maintain relationships with outsourced collection agencies and vendors across India to improve resolution rates for pre-write-off accounts and money collection on write-off/90+ cases at optimal costs.

Governance & Compliance:

- Communicate with regulatory bodies: Collaborate with relevant teams for effective external communication and respond to inquiries from RBI or other regulatory/statutory bodies.

- Ensure compliance: Ensure collections and execution adhere to the code of conduct, regulatory norms, and best practices.

Skills & Qualifications:

Experience:

- Minimum 12+ years in collections and recovery within NBFCs, Banks, SFBs, or Financial Services Companies.

- Proven track record managing large-scale collections operations, preferably in retails lending.

Skills:

- Strong leadership and team management abilities.

- Expertise in collections strategy and policy formulation.

- Financial oversight and budget management.

- Analytical mindset with data-driven decision-making skills.

- Excellent communication and collaboration skills across diverse teams.

- Comprehensive understanding of regulatory compliance in financial services.