Royal Enfield - Regional Service Manager

We are hiring for Regional Service Manager at Delhi Location, below is the JD. Please go through JD and apply if found suitable.

Your key responsibilities will include, but not limited to:

- Ensure After Market service operations for the Region are carried as per RE standards

- Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care

- Responsible for Increase of After sales service and thereby increased customer market share in the Region

- Responsible for workshop loading and achieving defined targets by number of job orders and service volumes

- Ensure prompt, polite and efficient contact with potential and existing customers

- To maximize customer loyalty and retention, by ensuring that customers receive constant care and attention

- To increase After Sales service for the department by promoting service offerings with the parts department (example. Extended warranty, service contract, Insurance and RSA etc.) and for the whole dealership by liasoning

- Obtains market information on competitive dealer service, and current market conditions including service promotions etc

- Customer Retention Activities - Free Service camps, Customer meet & initial Quality survey etc to fulfill customer desire as well as to achieve satisfaction

- Managing all service department employees, as well as monitoring their performance for the Region

- Creating goals and new objectives, promoting new and repeat business for the Region

- Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers

- Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer and complaints immediately and according to dealership policy

- Should be already experienced in handling a team of atleast 5 at RSM position

Bhargavi G
TA Team
Royal Enfield