Royal Enfield - Manager - Annual Maintenance Contracts & Extended Warranty

Annual Maintenance Contracts and Extended Warranty Manager

- Responsible to derive annual maintenance contracts or extended warranty prices for all types of contracts for all Royal Enfield Motorcycles

- Configure IT systems from contact invoicing to contract closure

- Monitor P&L of the portfolio (Actual vs Budgeted cost) 30 Cr. annual portfolio revenues

- Drive cost reduction projects, if required.

- Track, monitor and review AMC and EW sales. Responsible for daily, weekly & monthly reports.

- Coordinate and ensure timelines with Marketing team to develop marketing material (Standees, posters, danglers, Emails, SMS, etc.) for promotion.

- Take feedback from Retail Team and in-house finance coordinators to offer attractive contracts which ensure increased sales & profitability.

- Responsible for claim processing of all the service agreements

- Assist all Regional sales staff by answering their queries and resolving their contracts related issues

- Update contracts master data, run daily, weekly & monthly reports.

- Liaise with other counterparts of the company from Sales, After Sales, Finance, and technical department to get information/help to resolve the issues.

- Conduct OJT for the contract dept. Staff and to dealer staff

- Ensure to work professionally & efficiently by adopting a supporting style to achieve targets.

- Be a team player to help/guide the staff members as & when required.

- Monitor & control the contracts processing/pricing related errors & reduce them by adopting effective measures.

Qualifications:

- Designation: Manager

- B Tech Mechanical

- Minimum 5 years experience in Automotive Industry

- Strong data analytic skills

- Strong verbal and written communication skills

- Strong presentation skills

Ms. Bharathi - RE