RML Information Services - Specialist - Acquisition & Retention

RML Information Services Pvt. Ltd.

About the Role

Role: Specialist - Acquisition & Retention

Reporting line: Assistant General Manager - Retention

Location: Mumbai

KEY RESPONSIBILITIES

- Responsible for life cycle management of RML Direct & myRML customers

- Responsible to drive retention of subscribers lying in Expired state.

- Organizing loyalty / Retentions Programs for customers with support from Marketing

- Initiate proactive Retentions models

- Responsible for preparation of trends and forecasts.

- Conduct Audit, monitor process/SLA failures & Publish Audit Scores to the Management

- Responsible for customer data analysis to support process improvements & productivity enhancement.

Salary Range: 6-8 LPA